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Frequently Asked Questions

FAQ

NECKLACE SIZES

45 cm =18″
50 cm = 20″
55 cm = 22″
60 cm= 24″

PRODUCTS

L O Y L jewelry is made of 14 or 18k gold plated stainless steel or brass. Please see the product description.

*Gold filled Jewelry-gold filled jewelry is made by joining a base metal (our base metal is stainless steel) with outer layers of gold. Mechanically bonding a gold layer on both sides.

*Gold plated Jewelry-gold plating refers to an item that has been electroplated with a thin layer of gold on the outside with varying thickness.

Our jewelry is hypoallergenic, tarnish resistant, and waterproof. In order to prolong the longevity of your pieces; please use the specific care and storage instructions  outlined in this section.

Avoid wearing your jewelry while swimming or working out. Keep your jewelry dry and do not use lotions, hairspray, oils etc while handling your jewelry.

Use a dry microfiber cloth to lightly buff jewelry. Keep your jewelry stored separately from other jewelry in an airtight container. This will extend the life of your jewelry.

SUSTAINABILITY

One of the goals of L O Y L is to source and create jewelry that is sustainable and ethically sourced. We choose suppliers that have products and process controls that are inspected, assessed and verified by independent third party institutions.

We want to reduce our carbon footprint by reducing our packaging to recyclable and reusable materials. Our jewelry can last for many years along with the proper care and storage. The box along with the plastic zip bag is meant to keep and store your jewelry and is meant to last for years to come! Should you decide you no longer need them; they are both recyclable. Sustainability and our efforts to reduce our carbon footprint will be continuous.

RETURN POLICY

Our products are amazing and we know you will love them just as much as we do! But we understand that sometimes things don’t work out.

Please initiate an email to hello@shoployl.com within five days from the time the order was marked as delivered. (according to the tracking code). We accept return requests within 14 days from the time the order was marked as delivered also in accordance to the tracking code. Please provide us in detail the reason for your return so we can review your claim quickly. Please note: all sale items are final sale.

We process refunds immediately to your original form of payment. Depending on your bank or credit cards processing time; this could take up to 5-10 business days.

We are unable to do exchanges at this time.

SHIPPING

Please note: This list may be updated due to changes in logistics

  • North America
  • Europe
  • Middle East
  • Latin America
  • South East Asia
  • South Africa
  • Australia
  • Japan

USA

Shipping may take up to twelve days. Tracking will be provided when your order is shipped. Please allow for extra delivery time for all holidays. 

International

Shipping may take up to 10 days. Tracking will be provided when your order is shipped. Please allow for extra delivery time for all holidays.

Customs duties and fees will be the responsibility of the customer. We do not have control of each country’s specific policies regarding these fees.
VAT requirements will be included at the time of checkout for Countries with EU VAT requirements.

ORDER FULFILLMENT

The processing usually takes 1-3 business days.

The best carrier is chosen based on the best shipping times.

**Import duties and fees that may occur due to your countries policies are the responsibility of the customer**

A tracking number will be provided once the order is processed

PAYMENTS

We accept all major credit and debit cards, and PayPal.

Email Us

We hope that we have answered any questions that you have. If you still have any questions; please contact us at customer care at hello@shoployl.com We look forward to hearing from you!

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